Terms & Conditions

Mountain Guide Trek & Expedition Pvt. Ltd. is a reputable and legally registered company in Nepal, and we accept your reservation subject to the following terms and conditions.


01. Payment and Refund Policy

When you confirm your trip, we'll need a scanned copy of one photo, a xerox of your passport, and a 20% deposit on advance domestic flight tickets, hotel reservations, and permission processing. Clients should pay the bank service charge when they deposit their funds. According to company policy, a 20% non-refundable down payment is required in advance to ensure a spot.

02. How to pay your deposit

    A.  Click Here for Credit Card Payment (Visa & Master Card only) information.

    B.  Bank Transfer:
         Bank Name: Himalayan Bank, Thamel, Kathmandu, Nepal
         Account Name: Mountain Guide Trek & Expedition Pvt. Ltd.
         Dollar Account No.: 019 03100330017
         Office Number: +977 1 4442300/4440883
         Swift Code: HIMANPKA

03. Last Minute Booking

Only available for Nepal trips, we allow last-minute bookings (07 days prior to tour start date). Please contact us to check availability.) We do not accept last-minute bookings for Bhutan, India, China, or Tibet tours.

04. Supplement Charge

Rooms or tents are given on twin sharing basis on our holiday trip/hike packages. As a result, if a client does not have another tour participant with whom to share a room or tent, a single room supplement charge will be applied.

05. Incomplete Tour

Clients that drop out of the voyage will not receive a refund, regardless of how much of the itinerary remains unused.

06. Unforeseen status

If Mountain Guide Trek Pvt. Ltd. has to cancel your trip due to unforeseen circumstances such as war, natural catastrophes, conflict, or severe weather, we will gladly refer you to another excursion of comparable quality. All payments paid to our company will be refunded, even if this does not meet your particular interests. However, keep in mind that any additional costs incurred as a result of this reservation are solely your responsibility.

07. Risk & Responsibility

Our primary concern is your safety and satisfaction. We fulfill our responsibilities honestly and genuinely to ensure that you have a wonderful holiday season. However, unless your journey is subject to unforeseen circumstances such as landslides, roadblocks, floods, snow, political upheaval, flight cancellations, delays, sickness, or accidents, your vacation may be altered. Any additional costs incurred are your responsibility and must be paid on the spot.

08. Impact on your journey

We make every effort to make your travels comfortable, however, it is important to realize that while you may be accustomed to certain facilities in wealthy western nations, these facilities may not be available in Himalayan nations. Another element that could directly affect your trip is the weather. In order to start on a journey, one needs to have patience in mind, enthusiasm, and proper preparation.

09. Travel Insurance

You should get a complete travel insurance package that protects you from things like medical expenses, natural disasters, helicopter evacuation, accidents, and trip cancellation, etc.  We strongly recommend all of our valued clients to do this.

10. Tour/Trekking Amendment

Any tour or trekking itinerary changes must be notified in advance. It is encouraged that you do so to stay in touch with us. However, there are times when, for example, in poor weather, you could be grateful to do so when traveling.

11. Your personal belongings
Our team crews will try their best to keep your stuff secure while you are on a trip or hiking. However, our firm will not be liable for any loss or damage to your luggage or personal goods that are carried by porters, horses, or moving vehicles. You are suggested to get through insurance to cover such a risk.

12. Papers & Documents

For the purposes of issuing visas, required permissions, etc., all required documents must be provided in the proper order. If any trip formality is not completed before the trip departs due to the lack of necessary papers and documents, we are not responsible.

13. Flight Delay / Cancellation

For terrible weather in Himalayan regions, such as the Everest region (Lukla), Jomsom, Dolpo, Simikot, and Jumla region, there is a possibility of flight delays or postponements.

Trekking in remote areas or as stated above, especially during the off-season, requires extra days to plan for possible delays and prevent unsatisfactory outcomes. In the event of a pre-tour or post-tour flight cancellation, you will be responsible for your own lodging and food expenses.